1. Introduction
Sondai AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Sondai AI platform, an AI-powered voice agent and workflow automation service.
By using Sondai AI, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Organization name, contact name, email address, phone number, and payment information when you register.
- Organization Configuration: Agent settings, workflow rules, team member details, and integration credentials you provide.
- Communications: Messages you send us for support or feedback.
2.2 Information Collected Automatically
- Platform Usage Data: How you interact with the dashboard, features used, and service performance metrics.
- SMS and Authentication Data: Phone numbers, OTP delivery logs, and 2FA activity tied to your account.
- Device Information: Browser type, IP address, and device identifiers when accessing our web portal.
2.3 Information from Third Parties
- Telephony and Messaging Providers: Call routing, SMS delivery, and messaging data from our telecommunications partners.
- Payment Processors: Transaction confirmations and billing information.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the Sondai AI platform
- Authenticate users and deliver OTP and 2FA codes
- Process payments and manage your subscription
- Provide customer support and respond to inquiries
- Send service updates, security alerts, and administrative messages
- Detect, prevent, and address fraud or security issues
- Improve our platform and AI models
- Comply with legal obligations
4. SMS / Text Message Privacy
4.1 How We Collect Mobile Consent
Sondai AI sends SMS messages exclusively for account security purposes. Users provide their phone number during account registration and consent to receive one-time passcodes for identity verification and two-factor authentication. No SMS messages are sent without prior consent established at the point of account creation.
4.2 Types of SMS Messages We Send
- Registration verification codes (OTP)
- Login two-factor authentication codes
- Account security alerts directly tied to your account activity
We do not send marketing, promotional, or recurring advertising messages.
4.3 Message Frequency
Message frequency is limited to transactional messages triggered by your own account activity. We do not send recurring marketing messages or subscribe users to ongoing SMS campaigns.
4.4 Opting Out of SMS
You may opt out of SMS messages at any time by replying STOP to any message you receive from us, or by contacting us at support@sondai.ai. After opting out, you will receive a confirmation message and no further SMS messages will be sent.
4.5 Carrier Disclaimer
Message and data rates may apply depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.
4.6 SMS Data Retention
SMS message logs and consent records are retained for 12 months for compliance and service delivery purposes. Phone numbers collected for SMS are not added to any marketing lists or databases.
4.7 Compliance
We comply with all applicable regulations including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier requirements for A2P messaging under the 10DLC framework.
5. Data Sharing and Disclosure
We may share information with:
- Service Providers: Third-party vendors who help us operate our platform (cloud hosting, payment processing, SMS delivery), bound by confidentiality agreements and prohibited from using your data for their own marketing purposes.
- Your Authorized Users: Team members you grant access to your Sondai AI organization.
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
6. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Secure cloud infrastructure with access controls and authentication requirements
- Regular security assessments and monitoring
- Employee security training
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Specifically:
- Account Data: Retained while your account is active, deleted within 30 days of account closure upon request.
- SMS Logs: 12 months for service delivery and compliance.
- Billing Records: 7 years for tax and legal compliance.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at support@sondai.ai.
9. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising privacy rights
10. Children's Privacy
Sondai AI is a business platform not intended for individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately at support@sondai.ai.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@sondai.ai
- Website: sondai.ai